Hawaiian Airlines responds after Kandi Burruss vents on social media

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Hawaiian Airlines issued a statement after recording artist and “Real Housewives of Atlanta” personality Kandi Burruss vented on social media, saying she and her husband were kicked off a flight.

MORE: Read Kandi’s complaint here

Here’s the statement, sent to the AJC by Alison Croyle, the airline’s director of external communications:

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“During the boarding process for Flight 526 (Thursday), we encountered a computer issue with tickets for Ms. Kandi Burruss and her husband, who had already boarded the aircraft. To remedy the situation, our employees asked to see their boarding passes while the guests remained onboard.  Once resolved, the flight was ready for an on-time departure and the aircraft pushed back from the gate at 4:26 p.m. We failed to return these boarding passes to our customers, whose baggage claim tickets were attached to the back of these passes, and we sincerely apologize for the confusion and undue anxiety that this caused.

According to reports from our crew, our flight attendants attempted to reassure the travelers that their luggage would be ready for pickup when they arrived on Maui. However, the travelers became increasingly irate and at least one member of the Burruss’ traveling party requested that the plane return to the gate. For the safety and comfort of all travelers onboard, the captain elected to return to the gate and allow the Burruss party to deplane and work with our agents to resolve their concerns. HA 526 took off at 5:15 after a 45-minute delay.  Ms. Burruss, her husband and two members of their traveling party were accommodated on the next flight, which departed from Honolulu at 6:00 p.m.” 

 

 


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